Privacy policy

Last updated: 13/10/2026

1) PRIVACY POLICY

Data controller

What data do we process, for what purposes and on what legal basis?

Purpose

Data

Legal basis (Art. 6 GDPR)

Retention

Managing and shipping your orders

Name, address, email, phone number, payment details

Performance of a contract

For as long as the relationship lasts + statutory periods (commercial/tax: up to 6 years)

Customer service and enquiries

Name, email, phone number, content of the message

Consent / legitimate interest

Until the enquiry is resolved and for the limitation periods

Sending marketing communications (newsletter, offers)

Name, email and, if you give it to us, phone number (WhatsApp)

Consent

Until you unsubscribe

Notifying you when an out-of-stock product becomes available again (“Notify me when it’s back”) and, from that moment on, sending you marketing communications from Huellas de Ibiza, which you accept when you sign up

Email and, if you give it to us, mobile number (WhatsApp); the product and variant you requested; website language

Consent

The notification, until it is sent to you; the marketing communications, until you unsubscribe (link in each email or “STOP” on WhatsApp)

Website analysis and improvement

Browsing data (see Cookie Policy)

Consent

Depending on the cookie (see cookie table)

Compliance with legal obligations

Billing data

Legal obligation

Applicable statutory periods

Recipients of the data

We do not sell or pass on your data. We only disclose it to providers that supply services to us (data processors), including:


  • Store platform: Shopify.

  • Payment gateways: Shopify Payments, PayPal, Klarna and MONEI (Bizum).

  • Shipping and logistics: CTT Express and Correos.

  • Email and WhatsApp marketing: Klaviyo.

  • WhatsApp messaging: Meta Platforms Ireland Ltd. (WhatsApp Business).

  • Public authorities where there is a legal obligation to do so.

International transfers

Some providers (e.g. Shopify, Klaviyo or Meta) may process data outside the European Economic Area. In such cases, appropriate safeguards apply (the European Commission’s standard contractual clauses or other valid mechanisms).

Your rights

You may at any time exercise your rights of access, rectification, erasure, objection, restriction of processing and portability, as well as withdraw your consent, by writing to legal@huellasdeibiza.com and stating the right you wish to exercise (you may be asked to prove your identity). You have the right to lodge a complaint with the Agencia Española de Protección de Datos (Spanish Data Protection Agency, AEPD), www.aepd.es, if you believe that your rights have not been properly dealt with.

Security

We apply technical and organisational measures to protect your data against unauthorised access, loss or alteration.

Minors

The website is not directed at children under 14. We do not knowingly collect data from children under that age without the consent of the person who holds parental responsibility or guardianship over them.

Changes

We may update this policy. Any significant change will be published on this page together with the date of the update.

2) COOKIE POLICY

Last updated: [14/07/2026]

What are cookies?

They are small files that are downloaded to your device when you browse and that make it possible, among other things, to remember your preferences, analyse how the website is used and show you content or ads.

Which cookies do we use?

From the very first moment, we only install the necessary technical cookies. The rest (analytics, personalisation and marketing cookies) are only activated if you accept them through the banner.


Type

Purpose

Consent required?

Technical / necessary

Website operation, cart, session, security

No

Preferences

Remembering language, country, settings

Yes

Analytics

Measuring visits and behaviour (e.g. Google Analytics, Shopify)

Yes

Marketing / advertising

Showing and measuring ads (e.g. Meta Pixel, TikTok Pixel)

Yes

 

How can you manage or withdraw your consent?

You can accept, reject or configure cookies in the banner that appears when you enter the website, and change your choice at any time from the “Cookie settings” link in the footer. You can also delete or block them in your browser settings (Chrome, Safari, Firefox, Edge).