Cancellation policy

At Huellas de Ibiza we work to offer the best possible shopping experience, so we want to explain clearly how cancellations work:

1. Order Cancellation

Once an order has been placed, we start processing it immediately to ensure fast delivery.

• You can request a cancellation free of charge as long as the order has not been prepared or shipped.
• If the order has already been processed or shipped, it will not be possible to cancel it, but you can handle it as a return once you receive it.

To request a cancellation, you must write to our customer service team as soon as possible, stating your order number.

2. Orders with Personalized or Specially Handled Products

For products that involve handling, specific preparation or the use of materials (such as the Eternity Kit and its components):

• They cannot be canceled once processing has begun.
• Cancellations will also not be accepted if the order includes products that, by their nature, cannot be put back on sale.

3. Promotions and Discounts

If the order was placed under a promotion, discount or special conditions:

• Cancellation will result in the loss of those conditions if the order is placed again later.

4. Refunds

If the cancellation is accepted:

• The amount will be refunded using the same payment method.
• The timeframe may vary depending on the bank, but the refund is normally made within a maximum of 5-10 business days.

5. Contact

For any cancellation request or question, you can write to us on our WhatsApp +34 679 54 52 77. We recommend doing so as soon as possible so that we can help you in time.