SHIPPING

Effective date: July 14, 2026

At Huellas de Ibiza, we strive to provide an efficient and reliable shipping service so that your products reach you and your furry friends safely.

It is the customer's responsibility to monitor the tracking of their shipment, taking into account the usual delivery times indicated on our website, and to file a claim as soon as possible if any issue arises, so that we can handle it promptly.

Below are the details of our shipping policy:

1. Coverage Areas:
We ship throughout Spain, including the mainland and the islands, and to Italy. For international shipments, please contact our customer service team for further information on WhatsApp +34 679 54 52 77.

2. Order Processing:
Orders will be processed within 1-2 business days of purchase confirmation, excluding public holidays. Some products are handmade, so the shipping time may be extended by a few days, up to a maximum of two weeks.

3. Shipping Methods:
We offer different shipping options: FREE (for orders that reach a minimum amount), STANDARD and EXPRESS.  The shipping companies Huellas de Ibiza currently works with are CTT Express and Correos. 

4. Delivery Times:
Delivery times may vary depending on the location and the shipping method selected. These times are usually 24-48 hours on business days for mainland Spain. Huellas de Ibiza is not responsible for delays caused by events beyond our control.

5. Shipping Costs:
The costs associated with shipping will be FREE for the customer, provided that the order exceeds the minimum order amount in effect at that time (otherwise, the shipping cost will be €4.90). These costs will be clearly displayed during the checkout process.

6. Shipment Tracking:
We will provide tracking information once the order has been shipped. You can track the status of your shipment through our website, via the link provided, or by contacting us on WhatsApp +34 679 54 52 77.

7. Shipping Address:
The customer must make sure to enter all their details and the delivery address correctly when placing the order. If the carrier returns the package to our facilities because delivery was not possible (the customer refused the package, provided incorrect details, or the recipient could not be located), Huellas de Ibiza will not be liable for the costs arising from such an incident. In these cases, the customer may choose either a partial refund, with the shipping and return costs borne by Huellas de Ibiza deducted from the amount paid, or a reshipment of the order, once it has been received back at our facilities, with the customer covering the cost of the new shipping label.

8. Receipt of Products:
When you receive your order, make sure to check that the package is intact. If there is visible damage to the packaging, please inform the carrier and contact us via WhatsApp +34 679 54 52 77.

9. Returns and Claims:
Please see our returns policy for information on how to proceed if there are problems with the delivery, or contact us directly on WhatsApp.

Thank you for your trust in Huellas de Ibiza. If you have any questions about our shipping policy, please do not hesitate to contact our customer service team on WhatsApp +34 679 54 52 77.

Sincerely,
Huellas de Ibiza.