SIZE GUIDE / SIZE GUIDE

Collar / Necklaces

APPROXIMATE BREEDS AND WEIGHTS

(Adjustable collars)

SIZE "XS" (1.5kg - 3kg): Chihuahua, tiny Yorkshire, tiny Miniature Pinscher, tiny Kaninchen Dachshund, tiny Maltese, tiny Toy Poodle, tiny Papillon, Russian Toy, mini "toy" mixed breeds.

SIZE "S" (3kg - 8kg): Pomeranian, Maltese, Mini Poodle, Mini Dachshund, small Jack Russell, Shih Tzu, small mixed breeds.

SIZE "M" (8kg - 15kg): Sturdy Jack Russell, small French Bulldog, Cavalier King Charles, Standard Dachshund, Pug, Cocker.

SIZE "L" (15kg - 50kg): Border Collie, sturdy French Bulldog, Giant Poodle, Golden Retriever, Beagle, Dalmatian, Doberman, German Shepherd, Weimaraner.

What material are the harnesses and collars made of?

• Our harnesses and collars are made of high-quality neoprene, a resistant, comfortable, and quick-drying material, ideal for all types of activities and weather conditions.

How can I choose the correct harness size for my dog?

• We offer a size guide on our website. Measure your dog's neck and chest and compare it with our size chart to ensure you choose the right size.

Are the harnesses and collars adjustable?

• Yes, our harnesses and collars are adjustable to ensure a comfortable and secure fit for your dog. Make sure to adjust them correctly to prevent your pet from escaping or the harness causing discomfort.

How do I clean the harnesses, collars, and leashes?

• You can easily clean our products with water and mild soap. We recommend not using bleach and air drying to maintain the quality of the material.

Are the leashes strong and durable?

• Yes, our leashes are designed to be durable and strong. We use high-quality materials and advanced manufacturing techniques to ensure the safety and durability of our leashes.

What is a poop bag dispenser and how does it work?

• Our poop bag dispensers are accessories designed to conveniently carry bags for picking up your dog's waste during walks. They can be easily attached to our leashes or harnesses.

Can I return a product if I am not satisfied?

• If you are not completely satisfied with your purchase, we accept returns within 30 days. Please refer to our return policy for more details.

How can I contact you?

• You can email us at info@huellasdeibiza.com, send us a private message via our Instagram @huellasdeibiza or write to us through the website chat (WhatsApp). We will reply as soon as possible.
  

I haven't received the order confirmation email, what can I do?

• Don't worry! Check that the email address you entered when placing the order was correct. Also, check your spam/junk mail folder or the Promotions section of your email, in case the email ended up there. If everything is correct and you can't find the email, you can write to us by email, Instagram or chat and we will confirm if everything is in order.

Can I wash the products?

• Of course! If your furry friend gets any product dirty, you can wash it. We recommend hand washing with cold or warm water using neutral soap or soap specific for hand washing. Afterwards, hang and air dry. Do not tumble dry, as the plastic elements could deteriorate.

How can I use a Discount Code?

• Discount codes or coupons must be redeemed at the time of checkout, in the "discount code" box, by clicking Apply.
  You must take into account the specific conditions of the coupon for it to be successfully applied. Normally, coupons are not applicable to other promotions, nor are they valid during sales campaigns, Black Friday, etc.

What are the payment methods?

• At Huellas de Ibiza, we give you the option to pay with VISA, Mastercard, American Express credit/debit cards, PayPal, Bizum, Apple Pay, and Samsung Pay. You can also split your purchase into 3 interest-free installments comfortably with Scalapay.
  All payments are processed by verified and trusted payment service providers. We do not store any data related to your credit card or any confidential payment information.

What are the shipping costs?

• Shipping costs will be FREE for the customer as long as the minimum order amount established at that time is exceeded (otherwise the shipping cost will be €4.90). These costs will be clearly displayed during the purchase process. You have all the detailed information in the Shipping Policies and Refund Policy sections.

How long will my order take to arrive?

• Once an order is placed, it can take 1 to 2 business days for us to process it and hand it over to our carriers.
  Once dispatched, shipments usually take between 3-5 days.
  To the Canary Islands, Ceuta, and Melilla, it usually takes approximately 4 to 7 business days, although during periods of high demand, shipping times may be longer. Occasionally, shipping times may be longer due to customs processing.
  Please note that during periods of high activity such as sales seasons, Christmas, Black Friday, due to force majeure, or logistical incidents with the transport company... there may be delays in deliveries beyond Huellas de Ibiza's control. We will always try to get your package to you as soon as possible. You can track your shipment using the code you will receive in your email when the package has been sent.
  If you have not received the package after allowing sufficient time for transport or if you have an incident with your shipment, please send us an email to info@huellasdeibiza.com or contact us directly via WhatsApp or Instagram.

What is the correct size for my dog?

• Detailed measurement charts are available in the description of each product and in the Size Guide section. We also show you the best way to measure your furry friend to choose correctly. If you still have doubts, send us an email to info@huellasdeibiza.com or a message to the chat and we will be happy to help you!

If, after reading the Frequently Asked Questions (FAQs) section, you still have questions, you can click on the WhatsApp icon that appears in the lower right corner of the screen to contact us, or via Instagram by contacting us at @huellasdeibiza, or by sending an email to info@huellasdeibiza.com