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Frequently Asked Questions (FAQs)

1. What material do you use for identification tags?

Our identification tags are made of epoxy resin, a durable and waterproof material, ideal for your pet's daily use.

2. How can I personalize my dog's identification tag?

You can personalize the tag by choosing the color and font style, as well as the size.

3. Can I add more than one phone number to the identification tag?

Yes, you can add up to 2 phone numbers, and this will not incur an extra cost.

4. Are the identification tags safe for my pet?

Yes, our identification tags are designed to be safe and comfortable for your pet. Epoxy resin is a non-toxic material, and the corners of the tags are rounded to prevent injury.

5. How long does it take for the order to arrive?

Production time is approximately 2-5 business days (if you need it by a specific date, please contact us to prioritize your order), and shipping time varies depending on the location but usually ranges from 2-4 days.

*Production times for the tag may be affected during periods of high demand.

6. Can I return the identification tag if there's a problem?

We accept returns in case of manufacturing defects or errors in personalization on our part.

Please contact us within 7 days of receiving the product to process the return.

*It should be noted that each identification tag is entirely handmade, and each tag is unique and unrepeatable.

7. Do you offer different sizes of identification tags?

Yes, we offer different sizes to adapt to the needs of different breeds and dog sizes. In the order form, you can select the size that best fits your pet.

8. How can I pay for my order?

We accept various payment methods, including credit/debit cards, PayPal, Bizum, and bank transfers. All payment information is processed securely.

9. How can I ensure the text on the identification tag is legible?

We use high-quality vinyl cutting techniques to ensure the text is clear and durable. We recommend not exceeding a certain number of characters to guarantee legibility.

10. Do you ship internationally?

We do not currently ship internationally.

If, after reading the Frequently Asked Questions (FAQs) section, you still have questions, you can click on the WhatsApp icon that appears in the lower right corner of the screen to contact us, or via Instagram by contacting us at @huellasdeibiza, or by sending an email to info@huellasdeibiza.com

High-Quality Materials:

Each tag is meticulously crafted from premium epoxy resin, known for its durability and strength. This material not only guarantees the product's longevity but is also safe and non-toxic for your pet.

Detailed Customization:

We understand that every pet is unique. That's why we offer extensive customization options. From selecting vibrant colors to incorporating details like names and contact numbers, each tag is a unique work of art.

Handcrafted Manufacturing Process:

Our manufacturing process is entirely handmade. We begin with a detailed design, followed by a meticulous resin molding and curing process. Each decorative element is carefully placed to create a final product that reflects both your pet's personality and your personal style.

Precise Engraving:

We use advanced engraving techniques to ensure that all important information (such as your pet's name and your contact number) is clearly presented, ensuring not only style but also functionality.

Finish and Quality:

Each charm undergoes a rigorous quality control process. We ensure that the corners are smoothed for your pet's comfort and that the finish is shiny and attractive.

Durability and Water Resistance:

Designed to withstand your pet's active lifestyle, our tags resist daily wear and tear and are waterproof, remaining intact under various weather conditions.